Once you have satisfactorily selected your product and received your quotation please contact us and ask to proceed with the order
The next stage is to take a detailed survey, iron out any questions we have over the product and method of installation. At this point it is still possible to alter the order as no items have yet been manufactured
Following the survey as the customer you are entitled to a 7 day cooling off period before we order any of your goods. If you are in a particular rush for the items you are able to waiver this cooling off period
Time of manufacture is a minimum of 2 weeks for uPVC products and 3 weeks for composite doors and aluminium products
We aim to install products between 3 to 8 weeks after an order is taken.
We will contact you when we are ready to install, if you need to take time off or need a project completed on specific days please mention this during the survey
On the day of installation, we generally arrive between 9 am and 11 am, set out dust sheets and move furniture etc. and work until around 4 pm or until we have finished at your property. Upon completion of installation we will tidy up our mess and return your home as we found it
Payment is required in full on completion of your installation, if there are any areas you are not satisfied if possible with please inform us before we leave the property so that we may rectify them immediately
Upon satisfactory completion of the product we will issue you with an invoice for payment to either the installing team, or pay via balance transfer etc., upon full payment we will issue the FENSA certificate and Insured Windows Guarantee
We hope you will be pleased with our level of service and recommend us to your friends
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