About us

Why choose us

The Difference Distinction Windows


A local business

From our production premises in Clydach (near M4 junction 45 for Swansea) has existed as a base for the Distinction Windows operations since the 1980s.

In addition to this, the company also has facilities close to Llangadog, Carmarthenshire and Gwaelod-Y-Garth in Cardiff, making it possible for us to cover a large area of South Wales.

Distinction Windows Ltd is a family business managed by Wayne Duncan, who has worked in the carpentry and construction business for over 40 years. He was initially joined by his parents Hettie and Oscar and wife Nannette to help start and manage the company during its first 25 years.

In recent years, Wayne has the help of children Gareth, Kevin and Elizabeth, each of whom have developed their own areas of expertise before re-joining the family business, to help add another generation of employees to the business.

Distinction Windows Ltd has a well-established history of satisfied customers, with the majority of our new customers having heard of Distinction Windows Ltd through their friends’ and families’ personal recommendations.

Many of our employees have been working for the company since it began, leading to an extremely high level of carpentry expertise and care within the workforce. It is company policy not to employ staff to fit on ‘price work’, instead we emphasise on not rushing to ensure the job is done right the first time.

During the last three decades, we have had many employees join and gain key skills within the company, ranging from youth-to-work schemes to carpentry training pathways. Many employees that helped to start the business are still working with us. These include John Cox, Wayne Lewis, Astley Thomas and Jason Rogers. Through the years we have been fortunate to work with many other great employees which we still have the pleasure of keeping in touch with.

As a business, we offer a huge range of potential services, from window repairs to installing products for large scale building projects. Over the years, we have carried out all types of work.
We deal with a great number of suppliers, which allows us to offer a bespoke service to suit each customer’s needs.

Our area of expertise is in working with a smaller number of home owners, builders and businesses and provide a higher quality of service to a few people, rather than trying to provide a mediocre service to a large number of people.

We are a FENSA registered company and a member of Insured Window Guarantees. We use high-quality products with10 year insurance backed guarantees.
  • FENSA building regulations certificate sent to homeowner with every registered installation as proof of compliance.
  • A FENSA approved company must provide ‘deposit protection’ (where a deposit is taken)
  • Your property will be compliant with building regulations without the added cost, time and planning needed of arranging assessment by council officers.
  • As part of FENSA all companies have a regular assessment of their performance by an independent assessment organisation.
  • –    10 Year Insurance Backed Guarantee
As a business, we offer a guarantee on all products we provide and install.
For exact terms and conditions see our product guarantee.

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